Privacy Policy
Effective Date: January 2026
Welcome to the Lone Star Western Custom Hatters family. We know that stepping into our world means sharing a piece of yourself with us—your style preferences, your measurements, your vision for that perfect custom hat. This trust you place in us isn't something we take lightly. It's as sacred to us as the craft we pour into every stitch and every brim we shape.
This Privacy Policy is our promise to you, written from the heart. It's here to help you understand exactly how we care for your personal information, protect your privacy, and honor the relationship we're building together. We've written this in plain language because transparency matters, and you deserve to know precisely how your information travels through our hands.
The Information We Gather
Every great custom hat begins with understanding you—who you are, what speaks to your soul, and how we can craft something that feels like it was always meant to be yours. To create this magic and serve you with the care you deserve, we collect certain information.
Information You Share Directly With Us
When you reach out to us, place an order, or create an account on our website, you're opening a door to collaboration. The information you might share includes:
- Your name and contact details—email address, phone number, and mailing address
- Payment information necessary to complete your purchase
- Hat measurements and customization preferences that help us create your perfect piece
- Communication history when you reach out with questions, concerns, or special requests
- Account credentials if you choose to create a profile with us
- Photographs you might share for custom design inspiration
Information We Collect Automatically
Like footprints in the dust of a well-traveled trail, your visit to our website leaves gentle traces that help us improve your experience. This includes:
- Browser type and device information
- IP address and general location data
- Pages you visit and how you navigate through our site
- Time and date of your visits
- Referring websites that led you to discover us
This technical information helps us understand how folks interact with our digital home, allowing us to make it more welcoming and easier to navigate for everyone who visits.
How We Honor Your Information
The information you entrust to us serves specific, meaningful purposes. We treat it with the same care and respect we'd want for our own personal details.
Creating Your Custom Experience
First and foremost, we use your information to bring your custom hat dreams to life. This means processing your orders, communicating about your specifications, and ensuring that what arrives at your doorstep is exactly what you envisioned—or even better.
Staying Connected
We use your contact information to keep you informed about your order status, answer your questions, and share updates that we believe will genuinely interest you. If you've welcomed our emails, we might share stories about new designs, special offerings, or the craft behind our work. You can always change your mind about receiving these messages—no hard feelings, ever.
Improving Our Craft and Service
Your interactions with our website help us understand what works and what needs refinement. We analyze this information to make our site more intuitive, our checkout process smoother, and your overall experience more enjoyable.
Protecting Our Community
We use certain information to detect and prevent fraud, ensuring that our digital space remains safe for everyone who visits. This protects both you and our small business family.
Meeting Legal Obligations
Sometimes, we're required by law to maintain certain records or provide information to authorities. We only do this when legally necessary and always within the bounds of protecting your rights.
How We Safeguard Your Trust
Protecting your personal information isn't just a responsibility—it's a matter of honor. We've implemented multiple layers of security to keep your data safe from unauthorized access, alteration, or misuse.
Our website uses industry-standard SSL encryption technology, which means the information traveling between your browser and our servers is scrambled and protected. Think of it as a secure envelope that only we can open. Payment information is processed through trusted, PCI-compliant payment processors, so your financial details are handled with bank-level security.
We limit access to your personal information to only those team members who need it to serve you. Our staff is trained in privacy practices and understands the importance of confidentiality. We regularly review and update our security measures to stay ahead of emerging threats.
While we do everything in our power to protect your information, no system is completely impervious. We encourage you to do your part by keeping your account credentials private and logging out of your account when using shared devices.
Our Use of Cookies and Similar Technologies
When you visit our website, we use cookies—small text files stored on your device—to enhance your experience and help our site function properly. These aren't the delicious kind, but they do help make your visit sweeter.
Essential Cookies
Some cookies are necessary for our website to work correctly. They help you navigate between pages, access secure areas, and complete purchases. Without these, our site simply couldn't function the way you'd expect.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information. This insight allows us to improve our site's performance and make it more user-friendly.
Functionality Cookies
These remember your preferences and choices, like your language preference or region, making your return visits more personalized and convenient.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Keep in mind that disabling cookies might affect your ability to use certain features of our website.
Third-Party Services We Trust
Running a business in today's world means partnering with trusted service providers who help us serve you better. We carefully select these partners and ensure they share our commitment to privacy.
We work with payment processors to handle transactions securely, shipping carriers to deliver your custom hats safely, email service providers to communicate with you, and analytics services to understand website performance. These partners only receive the information necessary to perform their specific services, and they're contractually obligated to protect your data and use it only for the purposes we've specified.
We never sell your personal information to third parties for their marketing purposes. Your trust isn't for sale—not now, not ever.
Your Rights and Choices
Your information belongs to you. We're simply its careful custodians. You have meaningful rights regarding your personal data, and we're committed to honoring them.
Access and Correction
You have the right to know what personal information we hold about you and to request corrections if anything is inaccurate or outdated. Just reach out, and we'll gladly help you review and update your information.
Deletion
You can request that we delete your personal information, subject to certain legal exceptions. If we need to retain certain data for legal or legitimate business purposes, we'll explain why.
Marketing Communications
You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in any marketing email or contacting us directly. Even if you unsubscribe from marketing messages, we'll still send you important transactional emails about your orders.
Data Portability
In many cases, you have the right to receive a copy of your personal information in a commonly used format, allowing you to transfer it to another service if you choose.
Children's Privacy
Our services are designed for adults, and we don't knowingly collect personal information from children under 13. If we discover that we've inadvertently collected such information, we'll delete it promptly. If you believe we might have information about a child, please contact us immediately.
Changes to This Policy
As our business grows and evolves, this Privacy Policy may need to change to reflect new practices or legal requirements. When we make significant updates, we'll notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
The effective date at the top of this page shows when the policy was last updated. Continuing to use our services after changes are posted means you accept the updated policy.
Reach Out to Us
Questions about this Privacy Policy? Concerns about how we're handling your information? Want to exercise any of your privacy rights? We're here, and we're listening.
The best way to reach us is by email at [email protected]. We promise to respond thoughtfully and promptly because your peace of mind matters to us.
At Lone Star Western Custom Hatters, you're not just a customer—you're part of our story. Thank you for trusting us with your information and allowing us to be part of your journey. We're honored to craft not just hats, but lasting relationships built on respect, transparency, and genuine care.