Terms of Service
Effective Date: January 1, 2026
Howdy, partner! Welcome to Lone Star Western Custom Hatters – where we're passionate about crafting the perfect custom hat that tells your unique story! We're thrilled you're here and excited to help you find or create the ideal headwear that'll make you stand out from the crowd.
Before we get your custom hat journey started, let's walk through some important ground rules that keep our business running smoothly and ensure everyone has an outstanding experience. We've worked hard to make these Terms of Service clear, straightforward, and easy to understand – no fancy legal jargon that'll leave you scratching your head! Think of this as our handshake agreement that sets the foundation for a great partnership.
1. Acceptance of Terms
By visiting lonestarwesterncusttomhatters.com, browsing our incredible collection, placing an order, or engaging with our services in any way, you're agreeing to these Terms of Service. It's that simple! If something doesn't sit right with you or you have questions about any part of these terms, we're here to help – just reach out to us at [email protected] before moving forward.
We reserve the right to update and modify these terms as our business grows and evolves. When we make changes, we'll post the updated version right here with a new effective date, so you'll always know where you stand. We encourage you to check back periodically – staying informed helps us maintain the awesome relationship we're building together!
2. Service Description
Here at Lone Star Western Custom Hatters, we're all about bringing your hat dreams to life! Our services include:
- Custom Hat Design and Creation: We'll work with you one-on-one to design and craft a completely personalized hat that reflects your style, personality, and needs
- Premium Hat Sales: Browse and purchase from our curated selection of high-quality western hats, each one crafted with care and attention to detail
- Hat Restoration and Repair: Got a beloved hat that's seen better days? We'll breathe new life into it with expert restoration services
- Fitting Consultations: We provide professional guidance to ensure your hat fits perfectly and looks amazing
- Accessory Sales: Complete your look with hat bands, feathers, pins, and other premium accessories
We're committed to delivering exceptional quality and craftsmanship in everything we do! However, because we work with natural materials and handcraft each piece, slight variations in color, texture, and appearance may occur – that's what makes each hat uniquely special. Custom orders require time, patience, and collaboration, and we'll keep you updated throughout the entire creative process.
3. User Obligations and Responsibilities
We're excited to work with you, and we know you'll be a fantastic customer! To keep everything running smoothly, here's what we need from you:
Accurate Information
When placing orders or creating an account, please provide accurate, complete, and current information. This includes your name, shipping address, contact details, and payment information. Accurate details help us get your perfect hat to you quickly and without hassle!
Account Security
If you create an account with us, you're responsible for keeping your login credentials secure and confidential. Don't share your password with others, and let us know immediately at [email protected] if you suspect any unauthorized access to your account.
Lawful Use
Use our website and services in a positive, respectful manner! This means no attempting to hack, disrupt, or damage our site, no posting harmful or offensive content, and no using our services for any illegal purposes. We're all about good vibes and great hats!
Communication
Stay in touch! Respond to our emails and messages in a timely manner, especially regarding custom orders where we need your input and approval. Clear communication helps us create exactly what you're envisioning.
Payment
All payments must be made through our authorized payment methods. Custom orders typically require a deposit before we begin work, with the balance due upon completion. We'll always be transparent about costs upfront!
4. Intellectual Property Rights
We've put our heart and soul into building Lone Star Western Custom Hatters, and we're proud of what we've created! All content on our website – including text, images, logos, designs, photographs, graphics, and the overall look and feel – is our exclusive property or used with permission from our partners.
Our brand name, logo, and any custom designs we create are protected by trademark and copyright laws. You're welcome to share photos of your amazing custom hats on social media (we love seeing them!), but please don't reproduce, distribute, or use our proprietary materials for commercial purposes without written permission.
When you submit photos, testimonials, or other content to us, you're granting us permission to use these materials in our marketing, social media, and promotional efforts. We'll always showcase our customers with pride and respect!
5. Custom Orders and Specifications
Custom hat creation is where the magic happens! Here's how we make the process work smoothly:
Design Process
We'll collaborate closely with you to understand your vision, preferences, and requirements. Once we've finalized the design and you've approved it, we'll get to work bringing it to life!
Modifications and Changes
We're flexible during the early design stages, but once production begins, significant changes may result in additional costs and extended timelines. We'll always communicate openly about what's possible and what it might involve.
Completion Timeframes
Custom work takes time – typically 4-8 weeks depending on complexity and our current workload. We'll give you an estimated completion date and keep you updated on progress. Rush orders may be available for an additional fee!
Final Approval
Before shipping, we'll send you photos of your completed hat for final approval. This is your chance to ensure everything looks exactly as you imagined!
6. Returns, Refunds, and Exchanges
Your satisfaction is our top priority! Here's our straightforward approach to returns and exchanges:
Standard Products
Non-custom items can be returned within 30 days of delivery for a refund or exchange, provided they're unworn, undamaged, and in original condition with tags attached. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Custom Products
Because custom hats are created specifically for you based on your specifications, they're generally non-refundable. However, if there's a defect in materials or craftsmanship, or if we didn't meet the agreed-upon specifications, we'll absolutely make it right!
Damaged or Defective Items
If your hat arrives damaged or has a manufacturing defect, contact us immediately at [email protected] with photos. We'll resolve the issue quickly – either through repair, replacement, or refund.
7. Limitation of Liability
We stand behind our craftsmanship and work incredibly hard to ensure every hat meets our high standards. However, we need to be clear about the practical limits of our responsibility:
Lone Star Western Custom Hatters provides products and services "as is" and makes every effort to ensure quality and satisfaction. However, we cannot guarantee that our website will be uninterrupted, error-free, or completely secure at all times, or that every product will be perfect in every way given the handcrafted nature of our work.
We're not liable for indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim related to our services or products won't exceed the amount you paid for the specific item in question.
We're not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, supplier issues, shipping carrier problems, or other unforeseeable events.
This limitation of liability is practical and reasonable – it protects our small business while still ensuring we take full responsibility for delivering quality products and excellent service!
8. Privacy and Data Protection
Your privacy matters to us! We collect and use your personal information solely to process orders, communicate with you, and improve your experience. We'll never sell your information to third parties, and we implement reasonable security measures to protect your data.
For complete details about how we handle your information, please review our Privacy Policy. We're committed to transparency and protecting your personal details!
9. Termination
We hope our relationship lasts for years to come, but we reserve the right to terminate or suspend access to our services if these Terms of Service are violated. This might include situations where:
- Fraudulent activity or payment issues occur
- Abusive, threatening, or inappropriate behavior is directed toward our team
- Attempts are made to damage, hack, or misuse our website
- Chargebacks are filed without attempting to resolve issues with us first
If we need to terminate service, we'll communicate our reasons clearly. You can also choose to discontinue using our services at any time – though we'd be sad to see you go!
10. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of the State of Texas, USA, without regard to conflict of law provisions. We're a Texas business through and through!
If any disagreement arises, let's talk it out first! We're confident we can resolve most issues through friendly communication. Contact us at [email protected], and we'll work together to find a solution that works for everyone.
If formal legal action becomes necessary, you agree that any disputes will be resolved in the appropriate courts located in Texas, and both parties consent to the jurisdiction of these courts.
11. Miscellaneous Provisions
Entire Agreement
These Terms of Service, along with our Privacy Policy and any other posted guidelines, constitute the complete agreement between you and Lone Star Western Custom Hatters regarding your use of our services.
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full effect.
Waiver
If we don't enforce a particular provision immediately, that doesn't mean we're waiving our right to enforce it later. We're reasonable folks who believe in working together!
Assignment
You can't transfer or assign your rights under these terms to anyone else. We may assign our rights and obligations if our business is sold or merged with another company.
12. Contact Us
We absolutely love hearing from our customers! Whether you have questions about these Terms of Service, need clarification on any policy, want to discuss a custom order, or just want to chat about hats, we're here for you!
Reach out to us at: [email protected]
We typically respond within 24-48 hours during business days, and we'll always do our best to provide helpful, friendly, and solution-focused assistance. Your satisfaction and peace of mind are what drive us!
Thank you for choosing Lone Star Western Custom Hatters! We're honored to be part of your western wear journey and can't wait to create something amazing for you. Here's to great hats, great partnerships, and great experiences!
Happy trails, partner!